Our Return Policy
If, for any reason, you are not satisfied with your purchase, you may return any merchandise in its original, unused condition(food items are not returnable)within 30 days of the date of shipment of the item for a full merchandise refund. Note that we only refund shipping costs if the return is a direct result of our shipping the wrong item to you. Items that qualified for free shipping promotions will incur a deduction for shipping and handling. To return any product, please email to maisonc@sbcglobal.net and request a “Return Merchandise Authorization(RMA)” Please save all boxes and packing material. We cannot accept any returns without the RMA so please do not return any merchandise without the prior authorization (written via email) from our Customer Service Department. This includes items refused at time of delivery.

Returned items must be in their original box, including original shipping carton and inserts, with original accessories, packaging, manuals and registration card in undamaged, clean and brand-new, unused condition. Product that is returned incomplete, damaged, or has been used -- if accepted -- will require an additional deduction. This deduction is final. Subsequent return of missing items will not reverse the deduction. We reserve the right to charge a restocking fee (5% - 25% : varies with the item) for any returned order except for those caused by our error. Computer software, video games, audio CDs, VHS and DVD videos are returnable only if unopened.

Please inspect your merchandise for any breakage that may have resulted in transport. Claims for damages caused by the carrier must be reported to and taken up directly with the carrier within 5 days of receipt of the merchandise. We strongly recommend that you keep the original shipping boxes and related packing materials until the claim is resolved. We will gladly assist you with any claims against the carrier.

Special orders, including, but not limited to: Jukeboxes, character statues 3feet or larger, may not be returned - except for errors caused by us.

Refunds are paid in same manner as original method of payment. No refund will be issued for items returned or refused without our prior written authorization.

Orders cannot be canceled once they have been processed.

Privacy Policy
We do not share the information gathered through this web site with any other 3rd party without your express consent.

SECURITY:
All payment information entered through this web site is done so through a secure server with SSL encryption.

Ordering Questions
If you have special questions about ordering, please give us a call at 1-866-590-0977. Our regular hours are Monday through Friday, 9:30am -5:00pm PST. If we are unable to take your call, please leave a message - we promise to get back to you promptly. Shipping & Corporate Discounts